Welcome to Harmony Haven, where we provide compassionate, professional counselling, therapy, and respite support for individuals and families navigating mental health and/or disabilities in the Russell/Embrun area as well as virtually across Ontario. Below you’ll find answers to some of our most commonly asked questions. If you have additional questions, don’t hesitate to contact us.
Frequently Asked Questions (FAQs)-
Booking an appointment at Harmony Haven is simple. You can book directly through our secure online booking platform by clicking the Book Now button on our website, or by reaching out to us by email at info@harmonyhaven.ca.
If you are unsure which therapist or service may be the best fit, don’t worry, we are happy to help guide you toward the right support.
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Yes. We offer free consultations to help you determine whether Harmony Haven feels like the right fit for you or your family.
Consultations can be offered:
In person at our Embrun office
Virtually
By phone
This is an opportunity to ask questions, share what brings you to therapy, and explore which clinician or service may best meet your needs.
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Absolutely.
Clients are welcome to choose the therapist they feel most drawn to. If you’re unsure who might be the best fit, Michelle can help guide you toward a clinician whose experience and therapeutic approach aligns with your needs.
Ultimately, the choice is always yours.
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How much does counselling cost at Harmony Haven?
Session rates vary depending on the clinician and level of experience.
Individual counselling
$125–$165 per session
Couples and family counselling
$150–$195 per session
If you have questions about rates or which service may be best for your needs, please reach out.
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Michelle Macland-Hambleton is the founder and owner of Harmony Haven Counselling & Support Services.
She is a Registered Social Worker of 6 years with over 15 years of experience supporting children, youth, adults, families, and caregivers across community, mental health, and systems-based settings.
Michelle brings both professional expertise and lived experience to her work
As a neurodivergent woman, parent, and someone who became a mother at a young age, she understands firsthand the complexity of navigating systems, expectations, identity, overwhelm, and resilience.
These lived experiences deeply inform her therapeutic approach and her commitment to creating care that feels genuinely human, compassionate, and affirming.
Michelle previously practised out of Russell Health Collective and now welcomes clients through Harmony Haven in Embrun, Ontario, while also serving clients virtually across Ontario.
In addition to private practice, Michelle currently serves as Senior Manager of Mental Health for a federal global portfolio, helping lead mental health systems and supports at a broad organizational level.
She founded Harmony Haven with a vision of creating more than a clinic, a space rooted in community, belonging, safety, and authentic human connection.
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In many cases, yes.
Our services may be covered through:
Extended health benefits / private insurance
SSAH funding
OAP funding
Passport funding
Coverage varies depending on your plan or funding source, so we recommend checking directly with your provider.
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We offer direct billing to select insurance providers.
Not all plans support direct billing, so please ask us if your provider qualifies.
If direct billing is unavailable, we provide receipts for reimbursement.
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We currently accept:
Credit card
E-transfer
Payment is typically processed at the time of service.
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We ask for 24–48 hours notice for cancellations or rescheduling to avoid a late cancellation fee.
This helps us respect our clinicians’ time and offer openings to other clients who may be waiting for support.
We understand life happens and always aim to approach these situations with compassion.
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Do you offer virtual counselling across Ontario?
Yes. We offer secure virtual counselling for clients across Ontario.
Virtual sessions can be a great option for individuals who prefer the comfort of home, have transportation barriers, busy schedules, or accessibility needs.
Do you offer in-person counselling in Embrun?
Yes. Harmony Haven offers in-person counselling from our warm, welcoming office in Embrun, Ontario.
We’ve intentionally created a space that feels calm, comfortable, and supportive, a safe place to land.
Can I switch between virtual and in-person sessions?
Yes.
Many clients choose a combination of virtual and in-person sessions depending on their schedule, needs, energy levels, or life circumstances.
We aim to offer flexibility whenever possible.
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What counselling services does Harmony Haven offer?
Harmony Haven offers support for individuals, couples, families, children, youth, and caregivers.
Our services include:
Individual counselling
Couples counselling
Family counselling
Child and youth counselling
Caregiver support
Respite services
We support a wide range of needs, including trauma, neurodivergence, parenting, school challenges, emotional regulation, burnout, grief, relationships, and life transitions.
Do you offer counselling for children and teens?
Yes.
We support children and youth using developmentally appropriate, relationship-based approaches that may include:
Play-based therapy
Creative expression
Emotional regulation support
Parent collaboration
We understand that behaviour is communication, and we work to understand what may be happening beneath the surface.
Do you offer couples counselling?
Yes.
Couples counselling can help partners improve communication, rebuild connection, navigate conflict, strengthen emotional safety, and better understand patterns within the relationship.
Do you provide family counselling?
Yes.
Family counselling can support communication, conflict resolution, parenting challenges, attachment repair, emotional regulation, and navigating difficult transitions together.
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We offer counselling services in both English and French.
Services en français sont disponibles.
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Your first session is primarily about getting to know each other and building comfort and safety.
We understand that starting therapy can feel vulnerable, intimidating, or even overwhelming. Our goal is never to rush the process.
During your first session, we may explore:
What brought you to counselling
Your current challenges or stressors
Relevant history and life experiences
Strengths, supports, and coping strategies
Goals for therapy (when helpful)
Some clients come in with very clear goals. Others simply know something doesn’t feel sustainable anymore. Both are okay.
At Harmony Haven, we believe therapy works best when it feels collaborative, relational, and grounded in trust.
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Neurodivergent-affirming therapy recognizes that ADHD, autism, PDA, sensory differences, and other neurotypes are not problems to “fix.”
Rather than viewing neurodivergence through a deficit-based lens, we understand neurodivergence as natural human variation.
At Harmony Haven, neurodivergent-affirming therapy means we work to understand:
sensory needs
nervous system overwhelm
executive functioning challenges
masking
burnout
demand sensitivity
communication differences
chronic invalidation and shame
We move away from rigid expectations and toward curiosity, compassion, flexibility, and collaboration.
Many neurodivergent individuals have spent years being misunderstood, mislabelled, or told they are “too much,” “too sensitive,” or “not trying hard enough.”
Our goal is to create a space where clients feel deeply understood—not pathologized.
Do you support clients with ADHD and autism?
Yes.
Harmony Haven supports children, teens, adults, and families navigating ADHD, autism, executive functioning challenges, sensory differences, and neurodivergent burnout.
We understand that struggles with motivation, organization, emotional regulation, transitions, or daily demands are often rooted in nervous system stress—not laziness or defiance.
Do you understand PDA (Pathological Demand Avoidance)?
Yes.
We support many individuals and families navigating PDA (Persistent Drive for Autonomy / Pathological Demand Avoidance).
PDA is often misunderstood as oppositional behaviour, manipulation, or defiance. In reality, demand avoidance is frequently rooted in an intense nervous system threat response to perceived loss of autonomy or control.
Traditional reward-and-consequence approaches often increase distress for PDA individuals.
Instead, we focus on:
reducing threat
preserving autonomy
increasing felt safety
collaborative problem solving
flexible communication
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Yes
All of our work at Harmony Haven is grounded in trauma-informed practice.
Trauma-informed counselling recognizes that difficult experiences, whether acute or chronic, can shape how we relate to ourselves, others, safety, trust, and the world around us.
Rather than asking “What’s wrong with you?” we ask:
“What happened to you—and what happened around you?”
Trauma-informed care emphasizes:
emotional safety
collaboration
choice
empowerment
nervous system awareness
reducing shame and judgment
We understand that many coping strategies once developed for survival.
What is EMDR therapy?
EMDR (Eye Movement Desensitization and Reprocessing) is an evidence-based therapy used to help process trauma and distressing experiences.
Trauma can sometimes become “stuck” in the nervous system, leaving the brain and body reacting as though danger is still present.
EMDR helps the brain reprocess these experiences so they feel less overwhelming and emotionally charged.
EMDR may support people experiencing:
PTSD or trauma
anxiety
panic
disturbing memories
chronic stress
burnout
attachment wounds
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Yes.
We have intentionally designed Harmony Haven to be a calm, warm, sensory-considerate environment.
Our space includes thoughtful accommodations such as:
soft lighting
comfortable seating
fidgets and sensory tools
flexible movement options
reduced overstimulation
We understand that regulation looks different for everyone.
Contact Us
We are always happy to connect! You’re welcome to email, call, or text and we will return your message within 24 hours. We look forward to hearing from you.
-Michelle and Steve
info@harmonyhaven.ca
(613) 922-5152
767 Notre-Dame Street Unit 209
Upstairs in Boston Pizza, Embrun, ON K0A1W1